Contact us

PrepInsights is an online preparation tool for NEET-UG aspirants (including Re-NEET 2026). For questions about your account, payments, or the product, use the channels below.

Email

• General & support: hello@tranquilai.in
• Transactional / auth: noreply@tranquilai.in (no-reply; for replies use hello@)

Response time

We aim to respond to support emails within 2 business days. During high volume (e.g. around Re-NEET announcements), it may take longer; we appreciate your patience.

Postal / legal notices

PrepInsights is operated in connection with Tranquil AI (tranquilai.in). For formal legal notices only, email hello@tranquilai.inwith subject line "Legal notice — PrepInsights".

Payments

Payments are processed by our payment partner Cashfree. For payment-specific issues, contact us first at hello@tranquilai.in with your order details. See also our Refunds & cancellations page.